Privacy policy

Hamelha (“we”, “us”) operates a community parcel-delivery platform in the United Arab Emirates, available through our mobile apps and at hamelha.com. The platform is operated by Hamelha — Part of RENTOLIC TECHNOLOGIES EST. · TL No. 1573261, the data controller for the personal data described in this policy.

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Questions and requests go to info@hamelha.com.

• Account data — your name and mobile phone number, used to create and secure your account (sign-in is by SMS one-time code).
• Identity verification— to keep the network safe, senders and drivers verify their identity. We record your verification status and the documents or images submitted during verification (“ID media”).
• Location — drivers share device location only while online on the platform, so parcels can be matched and tracked. We do not collect driver location when the driver is offline. Senders and recipients provide pickup and drop-off addresses for each parcel.
• Parcel photos — a photo of the parcel is taken at pickup and at handover as proof of condition and delivery.
• Payment data — payments are processed by Stripe, our payment service provider. Card details are entered directly with Stripe; we never store your card number. We keep transaction records (amount, status, reference).
• Usage & device data — basic technical logs (device type, app version, timestamps) used for security and to keep the service working.

• Matching parcels with verified drivers and operating deliveries end to end.
• Safety and trust: identity verification, the two-code (OTP) handover, and photo proof of pickup and delivery.
• Live tracking links for senders and recipients.
• Processing payments, holding funds until pickup, and paying out drivers.
• Customer support, dispute resolution and fraud prevention.
• Complying with legal obligations that apply to us in the UAE.

We do not use your personal data for third-party advertising, and we do not sell it.

• ID media submitted for verification is deleted 90 days after your account is closed. Your verification status (verified / not verified) is kept as part of the account record.
• Parcel records, handover photos and tracking history are kept for as long as needed to resolve disputes and meet accounting and legal requirements, then deleted or anonymised.
• Transaction records are kept for the period required by UAE commercial and tax law.

• Payment service provider (Stripe) — to process payments and payouts.
• SMS provider — to deliver sign-in codes, delivery codes and tracking links to the phone numbers you provide.
• Counterparties to your delivery see only what they need: a recipient sees the sender's first name and verification status, the driver's first name, vehicle and plate — never full phone numbers (calls are masked).
• Authorities, where we are legally required to disclose.

We do not share personal data with anyone else, and we never sell it.

Under the PDPL you can:

• Request access to the personal data we hold about you, and ask for corrections.
• Delete your account at any time directly in the app (Profile → Account → Delete account). Deletion removes your personal data subject to the retention periods in section 4.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.

To exercise any right, email info@hamelha.com from the address or phone number linked to your account. We respond within the periods required by the PDPL.

Data is encrypted in transit, access to ID media is restricted to trained verification staff, and phone numbers are masked in all counterpart-facing surfaces. No system is perfectly secure — if we become aware of a breach affecting you, we will notify you and the UAE Data Office as the PDPL requires.

If we materially change this policy we will notify you in the app before the change takes effect. The current version always lives at hamelha.com/legal/privacy.

Hamelha — Part of RENTOLIC TECHNOLOGIES EST. · TL No. 1573261 · Dubai, United Arab Emirates · info@hamelha.com